ACCESS

PA/Carer tickets

To apply for a carer ticket, please click here

If a customer is unable to attend the event without the support from a PA, then we will provide an additional PA ticket at no extra cost. This ticket needs to be applied for and issued in advance.

It is mandatory to provide one of the following forms of supporting documentation in your application as evidence of your requirements and to grant a PA ticket.

include one of the following with your request:

  • PIP (Personal independence payment)

  • DLA – care and/or mobility

  • Letter from a medical professional

  • D/deaf or blind registration

  • The Access Card or equivalent with a +1 Icon for PA tickets

Please note any submitted documents are securely destroyed.

Please do not buy a ticket for your PA as this will not be refunded if they are approved. 

The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.

To apply for a PA’s ticket please click here

Please Note - we cannot issue PA/Carer tickets until 2 weeks prior to an event date and we will not reply to any communications requesting them sooner, or requesting an update. If you have sent the documentation and filled in the form, you will receive a carers ticket.

Parking
For events where we have parking available, we offer access friendly parking. Please bring your blue badge with you to the event if you require parking in this area. 

Disabled viewing platform
Please visit the FAQ's on our Eventbrite pages to check if there is a disabled viewing platform available at the venue you will be visiting. The viewing platforms have a very limited capacity and are strictly for access customers plus 1 PA only.

There will be a wheelchair accessible ramp available at all venues with a viewing platform.

Temporary Impairments
Please note that our access customer facilities cannot cater to people with temporary impairments such as broken bones, recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you please respect this.

Effect Lighting
Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medical & Welfare
Medical and welfare facilities are available to everyone. There will be a signed First Aid point on site at all events.