FAQs

Where can I buy tickets?

PLEASE only purchase tickets from the official Kaboodle / Eventbrite / Skiddle / Leeds Ticket Hub outlets.

Your tickets will be emailed to you after purchase, they will be attached to your confirmation email. Please make sure you bring your tickets to the event.

Unfortunately, there are a number of ticket scammers who post on social media with duplicate or void tickets at a discounted price. We cannot help you if you are scammed in this way. If in doubt, always contact us to check.

Why does my ticket have an entry time?

To help manage crowd flow and keep the festival experience smooth and safe for everyone, we offer tiered entry time tickets. It helps us manage queues and give everyone the best possible experience. This means your ticket gives you access to the festival only if you arrive before the time stated on your ticket. 

What happens if I miss my entry time?

If you arrive after the time on your ticket, you may be asked to pay the difference between your discounted ticket and the standard entry price. Early entry tickets are cheaper because they require you to arrive early - so please plan ahead to make it on time!

How do I access my tickets?

Your tickets will be emailed to you after purchase, they will be attached to your confirmation email. Please make sure you bring your tickets to the event.  

Tickets can be shown on your phone so long as the QR code is clearly visible. 

What if I have lost my email confirmation?

If purchased from Kaboodle

Login to your Kaboodle account using the email your purchased with, then follow the steps to download your ticket.

If you wish to swap/upgrade your ticket type, please email customer services (summertimelive@kaboodle.com) with your request and the customer service team will be able to assist.

If you need further assistance, Kaboodle Customer Service will be able to help. Please email summertimelive@kaboodle.com

If purchased from Eventbrite

Login to your Eventbrite account using the email you purchased with. If you don’t remember your password you can click “forgot password” and will be emailed a recovery link.

If purchased via the Leeds Ticket Hub (Leeds show only)

Login to your Leeds Ticket Hub account using the email you purchased with, where you will be able to manage your order.

If you need further assistance, please call 0113 376 0318

PLEASE NOTE - WE ARE UNABLE TO RE-ISSUE TICKETS DIRECTLY AS THEY ARE SOLD VIA 3RD PARTY TICKET PLATFORMS

What is the Refund Policy

Tickets are non refundable once you have purchased. If you can no longer attend you are welcome to gift to family and friends without the need to change ticket information.

VIP Garden tickets

VIP tickets include fast track entry via your own dedicated VIP entrance, access to the VIP Garden to relax with premium bar and posh loos. Any additional VIP inclusions will be listed on individual show webpages.

If you have purchased VIP Garden tickets, you will have a separate entrance where you will be given a VIP wrist band which will gain entry to The VIP Garden. You will not be admitted without a wrist band, please make sure you obtain one when entering the venue. Please note the VIP Garden doesn’t always have a view of the stage.

For all info on access and how to apply for a carers ticket, click here, please note carer tickets will be processed within 14 working days of your application, please be patient whilst we deal with your request.

If you have any queries regarding your carers tickets, please contact Kaboodle Customer Service here.

All events will have accessible toilet facilities.

Some events will have a viewing platform for those who may need it:

Maldon - Ministry of Sound Ibiza Anthems with Ellie Sax & Friends - YES

Northampton - Summertime Live - YES

Leeds - Ministry of Sound Ibiza Anthems with Ellie Sax & Friends - YES

Tickets for the Raised Accessible Viewing Platform are available to purchase in advance for disabled customers plus up to one companion. Please contact Leeds Ticket Hub on 0113 376 0318 or tickets@leeds.gov.uk to find out more and book tickets. Customers will be required to sign up to the council’s Leeds Ticket Hub Access Scheme via an online form to access these tickets.

Windsor - Summertime Live - YES

Please note that viewing platforms at all events are limited to 1 guest + 1 PA/carer if required.

The Blue Light platform is currently undergoing a replatforming process to transition their tickets to the Blue Light Card app.

As a result, they are unable to provide any live dates for summer until this change is completed. Consequently, we are temporarily unable to offer this discount on our events.

For any additional inquiries, please reach out to them directly for further assistance.

Maldon - Ministry of Sound Ibiza Anthems with Ellie Sax & Friends

Friday 6th June 2025

Promenade Park, Park Drive, Maldon CM9 5JQ

Paid parking is available on site and can be added during booking here, or by logging into your Kaboodle account to manage your existing booking here.

Northampton - Summertime Live

Saturday 19th July 2025

Delapré Abbey, London Road, Northampton, NN4 8AW

Paid parking is available on site and can be added during booking here, or by logging into your Kaboodle account to manage your existing booking here.

Alternatively, there are good public transport links to Northampton via train and bus.

Leeds - Ministry of Sound Ibiza Anthems with Ellie Sax & Friends

Friday 25th July 2025

Millennium Square, Leeds, LS2 3AD

Due to the city centre location of this event, we recommend utilising public transport for your visit.

Beckenham - Classic Ibiza

Friday 1st August 2025

Beckenham Place Park

Unfortunately we do NOT have parking available onsite at this event. We would recommend using public transport to attend this show, Beckenham Hill station is a 5-minute walk away & Beckenham Junction only 15-minutes.

Windsor - Summertime Live

Saturday 16th August 2025

Royal Windsor Racecourse, Maidenhead Road, Windsor, SL4 5EZ

FREE parking is available on site. Please follow directions to Royal Windsor Racecourse.

Alternatively, there are good public transport links to Windsor via train and bus.

Unless otherwise stated in marketing materials, all shows are open air concerts. Please come prepared for the weather.

There is limited seating set away from the stage. This is available on a first come first serve basis and cannot be reserved.

Please note our performances may contain lasers and flashing lights.

The promoter reserves the right to modify the programme.

For racecourse venues - please note that no horse racing will take place on the day of the event, these events are external from race days.

Last entry is at 9pm.
Once you enter the event there is no readmission.

Bag check: You are reminded that bags must be no bigger than the dimensions of an A4 piece of paper. Bags will be searched upon entry for the safety of all our visitors.

Search dogs: Anyone attempting to enter the site with illegal substances will be refused entry.

Ticket check: Please have your tickets ready as a print-out or on your phone.

All events are STRICTLY 18+ with Challenge 25 in operation at all times.

As standard, chairs and blankets are not permitted into our events.

Food & Drink

Food and drink is not permitted into the event. There will be a variety of bars and food available to purchase onsite.

Sealed and full water bottles no more than 500ml are permitted. Empty water bottles are also permitted and can be filled at water filling stations around the site.

Bags & Other Items

Bags that are no larger than an A4 piece of paper may be bought into the event. Please note that bags will be searched upon entry.

No glass, aerosols or liquids are permitted inside the venue.

We have a strict no drug policy. Anyone attempting to enter with illegal substances & illegal/legal highs (including nitrous oxide) will be refused entry.

Most of our events are cashless. Please bring card/contactless for any purchases you may wish to make on the day.

Sites which accept cash will be listed below.