FAQs

These FAQs cover most info for all of our events, please note that there are some variations between events, and these are listed where relevant.

If you have purchased tickets for an event, you will receive important information by email around 2 weeks before the event takes place.

  • Where can I buy tickets?

    PLEASE only purchase tickets from the official Kaboodle / Eventbrite outlets.

    Your tickets will be emailed to you after purchase, they will be attached to your confirmation email. Please make sure you bring your tickets to the event.


    Unfortunately, there are a number of ticket scammers who post on social media with duplicate or void tickets at a discounted price. We cannot help you if you are scammed in this way. If in doubt, always contact us to check.


    How do I access my tickets?

    Your tickets will be emailed to you after purchase, they will be attached to your confirmation email. Please make sure you bring your tickets to the event.  

    Tickets can be shown on your phone so long as the QR code is clearly visible. 

    What if I have lost my email confirmation?

    If purchased from Kaboodle

    Login to your Kaboodle account using the email your purchased with, then follow the steps to download your ticket.

    If purchased from Eventbrite

    Login to your Eventbrite account using the email you purchased with. If you don’t remember your password you can click “forgot password” and will be emailed a recovery link.

    PLEASE NOTE - WE ARE UNABLE TO RE-ISSUE TICKETS DIRECTLY AS THEY ARE SOLD VIA 3RD PARTY TICKET PLATFORMS

    What is the Refund Policy

    Tickets are non refundable once you have purchased. If you can no longer attend you are welcome to gift to family and friends without the need to change ticket information.

    VIP Garden tickets

    If you have purchased VIP Garden tickets, you will have a separate entrance where you will be given a VIP wrist band which will gain entry to The VIP Garden. You will not be admitted without a wrist band, please make sure you obtain one when entering the venue.

  • All events will have accessible toilet facilities.

    Some events will have a viewing platform for those who may need it:

    Maldon - YES

    Northampton - YES

    Windsor - YES

    Please note that viewing platforms are limited to 1 guest + 1 PA/carer if required.

    For all info on access and how to apply for a carers ticket, click here, please note carer tickets will be processed within 14 working days of your application, please be patient whilst we deal with your request.

  • We are still finalising details for each event, and will update ticket holders by email, and our FAQ page as soon as possible.

  • Unless otherwise stated in marketing materials, all shows are open air concerts. Please come prepared for the weather.

    There is limited seating set away from the stage. This is available on a first come first serve basis and cannot be reserved.

    Please note our performances may contain lasers and flashing lights.

    The promoter reserves the right to modify the programme.

    For racecourse venues - please note that no horse racing will take place on the day of the event, these events are external from race days.

  • Last entry is at 8:30pm.
    Once you enter the event there is no readmission.

    Bag check: You are reminded that bags must be no bigger than the dimensions of an A4 piece of paper. Bags will be searched upon entry for the safety of all our visitors.

    Search dogs: Anyone attempting to enter the site with illegal substances will be refused entry.

    Ticket check: Please have your tickets ready as a print-out or on your phone.

    All events are STRICTLY 18+ with Challenge 25 in operation at all times.

  • As standard, chairs and blankets are not permitted into our events.

    Food & Drink

    Food and drink is not permitted into the event. There will be a variety of bars and food available to purchase onsite.

    Sealed and full water bottles no more than 500ml are permitted. Empty water bottles are also permitted and can be filled at water filling stations around the site.

    Bags & Other Items

    Bags that are no larger than an A4 piece of paper may be bought into the event. Please note that bags will be searched upon entry.

    No glass, aerosols or liquids are permitted inside the venue.

    We have a strict no drug policy. Anyone attempting to enter with illegal substances & illegal/legal highs (including nitrous oxide) will be refused entry.

  • Most of our events are cashless. Please bring card/contactless for any purchases you may wish to make on the day.

    Sites which accept cash will be listed below.

If you have read through our FAQs and you still need some assistance - you can get in touch with us directly - click here for more information